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By Chris De Herrera 
Copyright 1998-2007
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Windows Mobile Device Center - Troubleshooting
By Chris De Herrera, Copyright 2007, 2008
 Version 1.04  Revised 10/6/2008

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This article covers troubleshooting techniques for known problems and solutions with Windows Mobile Device Center.


  1. If you are having a problem with installing WMDC you can find the device driver log in \Windows\INF\  You can look in the log to see if there was a problem installing the device drivers required to connect your Windows Mobile device to WMDC.
  2. If you are having problems connecting check to make sure your firewall is configured to allow WMDC to connect.  See Windows Mobile Device Center - Firewall Requirements  If you are using OneCare see Windows Mobile Device Center - OneCare Firewall Configuration
  3. If you have problems connecting and you have checked the firewall and you have a Windows Mobile 5.0 device then try reverting back to PPP to connect.  See USB Advanced Network Functionality
  4. If you are unable to sync media content using Windows Media Player 11 to the storage card, this is a known issue.
  5. If you are having a problem with WMDC that has not been resolved, try the WMDC How to Create Debugging Logs.
  6. As of 2/12/07, the rom upgrades provided by OEMs are NOT compatible with WMDC.  Do not attempt rom upgrades using WMDC with Vista to avoid damaging your device.
  7. Try plugging in your Windows Mobile device, and then in the Hardware Device Manager, delete the device.  Then unplug your Windows Mobile Device, wait 15 seconds and then re-plug it in.
  8. If you install Access 2000 you will not be able to sync with Windows Mobile Device Center.
  9. Windows Mobile Device Center does not offer the ability to uninstall or reinstall applications from the desktop like ActiveSync does.  This means that you may need to uninstall or reinstall applications on your PC in order to reinstall them on your Windows Mobile device.  Also, you may have to uninstall the application on your Windows Mobile device - Start - Settings - System - Remove Programs.
  10. If you have problems with WMDC you may want to try uninstalling WMDC and reinstalling it.  If you have problems after reinstalling, try using to unlock the files in C:\Windows\WindowsMobile so you can delete them.  This is required because the files were owned by the Windows Trusted Installer.  Please note that this is not supported by Microsoft.
  11. If you are trying to install WMDC on Windows Server 2008, you must install the Desktop Experience Feature first.  If you do not, you will see an error "The update could not be installed because at least one Windows component required by Windows Mobile Device Center is missing "
  12. If you are running Windows Vista x64 or Windows Server 2008 x64, you must install WMDC x86 (32 bit) and the Windows Mobile Device Center 6.1 x64 driver.

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