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Pocket PC 2002 Service Pack 3 (EUU3) FAQ
By Chris De Herrera, Copyright 2002-2003
 Version 1.10  Revised 12/21/2003

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So you've been having some problems with your Pocket PC 2002?  Well Microsoft released Service Pack 3 to all the the hardware manufacturers.  It fixes multiple problems that have been reported, including some networking issues.  I have some information in the Pocket PC 2002 Software Bugs List. The Service Pack 3 actually replaces some of the flash rom programs with updated versions of program so no additional ram is required after installation.  You will need 16 MB of free ram before loading the Service Pack 3.  If you do not have this free ram, you will not be able to install it. Service Pack 3 includes all the updates from Service Pack 1and 2 so you can install Service Pack 3 instead of Service Pack 1 or 2 and get all the updates.  Also there is no option to uninstall this service pack once you install it!

What's Included?

At this time, Microsoft does not provide a comprehensive list of all the files that are being updated via XIP on the Pocket PC.  By opening the .CAB file and viewing the file list, we can see that the following regions and applications are installed:

  1. Sync -

  2. Shell -

  3. Browsing -

  4. Coreapps -

For 24 MB roms:

  1. Apps -

  2. Consumer -

Windows Media Player 8.5 is installed as is the new Bliss theme however they are NOT installed in the iPAQ 3600 with the Pocket PC 2002 upgrade..  I do not know which XIP it is contained in.

See Microsoft's Pocket PC 2002 Service Pack 3 (EUU3) README for details.

Preparing to Install

See Pocket PC 2002 Service Pack 3 (EUU3) Installation for details on how to install EUU3.

Identifying if the Service Pack 3 has been Installed

Microsoft did not create a standard way to identify when Service Packs are installed on the Pocket PC 2002.  Check and see if Windows Media Player 8.5 is installed (launch Windows Media Player and click on Tools - About).  If it is then you have EUU3 installed already.  If the EUU3 update has already been installed, you will be asked if you want to install it again.

OEMs that offer the Service Pack 3 for the Pocket PC 2002:

The following OEMs offer Service Pack 3 for the Pocket PC 2002. Some users have installed the Microsoft Service Pack 3 from other OEMS onto their Pocket PC.  Currently no OEM has included their own patch along with Microsoft's SP3.

OEM Device Comment
Audiovox Maestro EUU3
Casio E-200 EUU3
Compaq iPAQ 3100, 3600 w/ Pocket PC 2002 Upgrade
iPAQ 3700, 3800 and 3900
EUU3 (Some users of 3600 series have reported problems installing this update)
Dell Axim A5 EUU3 is already installed in ROM
Fujitsu-Siemens Loox 600 ROM Update from Fujitsu-Siemens
Hewlett Packard Jornada 560 EUU3
NEC MobilePro P300 Patch not available - contact support
Toshiba Genio E570, E310, E330, E335, E740 E740 ROM Update, E-310, E-740 EUU3
T-Mobile Pocket PC Phone Edition T-Mobile PPC ROM Update
Upgrading my T-Mobile PPC by Bill Perry
URThere @migo Patch not available - contact support

Installation Screens:

The following screens have changed:

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