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By Chris De Herrera 
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ActiveSync 4.x Troubleshooting Guide - 85010014
By Chris De Herrera, Copyright 2005-2008
 Version 1.23  Revised 9/7/2008

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    1. Installation

    2. Initial Configuration

    3. USB Issues

    4. Guest Issues

    5. Firewall and Proxy Issues

    6. Outlook Errors

    7. Synchronization Errors

    8. Mobile Information Server / Outlook Mobile Access

    9. Exchange ActiveSync Error Codes and Solutions

    10. Missing Calendar, Contacts or Tasks Items

    11. Security Advisories

    12. ActiveSync 4.x Troubleshooting Guide - General

    13. ActiveSync 4.x Troubleshooting Guide - Limitations

    14. ActiveSync 4.x Troubleshooting Guide - 85010014

    15. ActiveSync 4.x Troubleshooting Guide - Firewall, VPN, Proxy

    16. ActiveSync 4.x Troubleshooting Guide - Logs & Services

    17. ActiveSync 4.x Troubleshooting Guide - Connection Flow

    18. USB Advanced Network Functionality

    19. Microsoft ActiveSync 4.2 Troubleshooting

    20. Using ActiveSync 4.x and Visual Studio 2005 and the Emulator

    21. Understanding ActiveSync or WMDC Partnerships


With With the recent release of Windows Mobile 5.0, Microsoft has released ActiveSync 4.0.  ActiveSync 4.0 continues to build on prior version of ActiveSync with some significant changes for Windows Mobile 5.0 devices including support for synchronizing Media, support for USB 2.0 devices, Internet Explorer Favorites synchronization for Smartphone. These updates are only available for Windows Mobile 5.0 devices. Microsoft released ActiveSync 4.1 to improve the user's experience with networks (specifically VPNs, firewalls, and parental controls) and Outlook. This article covers some common issues and solutions for users of ActiveSync 4.x.  I recommend that users of ActiveSync 4.0 upgrade to ActiveSync 4.1 to see if their problem has been solved with the upgrade. Also, Microsoft has just released ActiveSync 4.2.   The latest version of ActiveSync is 4.5  which supports through Windows Mobile 6.1.    Microsoft also has a ActiveSync 4.0 USB Connection Troubleshooting Guide which may be helpful as well.

List of General Issues

  1. If you are seeing the error 85010014 (a general error) then try uninstalling and reinstalling Outlook. The error in ActiveSync is actually from the Outlook APIs.  You will need to reconfigure Outlook unless you backup your settings.  To uninstall Outlook click on the Control Panel -> Add or remove Programs -> Office 2003 and chose to modify the installation by adding or removing components. Uncheck Outlook and updated it to remove Outlook from Office 2003. Then click on Office 2003 again and re-check the option to install Outlook to add it back to Office 2003. You may need your Office 2003 CD. Then reboot.
  2. If you are seeing the error 85010014 (a general error) and are using Exchange 2003 and folder redirection with Outlook, you may have to turn folder redirection off to sync or upgrade to ActiveSync 4.2.
  3. If you are seeing the error 85010014 and you are using Outlook in  off-line mode with Exchange, you must be online with Exchange to sync.
  4. If you are seeing the error 85010014 and you have Outlook script blocking setup with your antivirus or anti-spyware program enabled you must configure your antivirus or anti-spyware program to allow ActiveSync to send scripts to Outlook.
  5. If you are using an unregistered or illegal copy of Outlook you may see the 85010014 error.
  6. Check to make sure that you have write access to the folder C:\Documents and Settings\[username]\Application Data\Microsoft\ActiveSync where the [username] is your user name used to login to Windows.

If your problem is not resolved here, try Bev Howard's Solving ActiveSync Issues, the Microsoft ActiveSync Troubleshooter or Microsoft's Knowledge Base search on ActiveSync or Microsoft's Knowledge Base search on Mobile Information Server.

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