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Microsoft ActiveSync - Version
Incompatibility [an error occurred while processing this directive] Introduction: When you attempt to synchronize your mobile device with Microsoft Activesync you might encounter an issue it displays a message stating the following:
Solving the problem: The problem might occur when the desktop ActiveSync is unable to read the version on your Mobile Device. To troubleshoot the problem, first you need to ensure that you are using a compatible version of ActiveSync on your device. If you are experiencing this error when you connect the very first time, then the chances are you are not using the correct version. Visit the ActiveSync Versions FAQ page and confirm if the version if compatible. However, if you have been successfully synchronizing the mobile device and are facing the error (in some cases, intermittently), reinstalling ActiveSync and performing a soft reset might not help. To solve this problem, do the following: If you are using Microsoft ActiveSync 4.x version -
If you are using Microsoft ActiveSync 3.x version - Reinstall the version of ActiveSync you are using. If it still throws the error, open the "wcesetup.log" that is available in the Temp folder. To view the file do the following:
This file should give you details about which files are being copied and which ones are not copied. Look out for the following text WARNING: not copied (old ver = x.x.x.xxxx, source ver =x.x.x.xxxx ) That should give you a clue which file(s) is/are not getting replaced. Go to the path listed and delete it and then reinstall ActiveSync. This will cause ActiveSync Setup to copy the missing files. Note: ActiveSync 4.x versions create the
setup log file as "ActiveSync.log" instead of "WceSetup.log" under the
same location. Read other articles by Raj Pillai Discuss your Handheld PC, Palm-size PC or Pocket PC needs at Pocket PC FAQ Forums. [an error occurred while processing this directive] |